When COVID-19 started spreading throughout the world, many people found themselves with the task of learning how to effectively work from home. Contact centers and Customer Care teams needed to re-evaluate their ways of working to continue providing great customer service.
Watch this on-demand webinar to learn:
- The value a digital customer service tool provides in times of crisis
- How to manage the workforce in a Work-From-Home model and ensure the agents remain motivated, healthy and productive while working from home
- How workplace environment changes made as a result of COVID-19 will carry on past the pandemic
Waleed Alhamdan is the Founder and CEO of BusinessWay Saudi Arabia. For over 20 years, he has guided leaders on using their competencies to achieve customer-driven growth. Waleed continues to motivate and guide organizations to continually earn growth through enriching practices and by implementing top methods that fit the culture and local market.
Customer Success Manager, Clarabridge
Timothy Debeuckelaere is a Customer Success Manager at Clarabridge and a member of our Engage Team based in Ghent. He began his career at Clarabridge in our Engage Support Team where he learned the ins and outs of the product. This allowed him to gather a wide range of product knowledge that he eagerly shares with Clarabridge customers in order to provide the most value and help them reach their goals.