We’re on a mission to demystify a complex term: Natural Language Processing. Natural Language Processing (NLP) is a field of study that focuses on a computer’s ability to interpret human language in order to process, analyze, and extract meaning from large volumes of natural language text data.
Clarabridge has spent over ten years developing its proprietary NLP engine, which provides a strong foundation for uniquely designed features that offer a nuanced approach to sentiment, effort, and emotion analysis as part of a best-in-class, AI-powered text analytics solution.
Download this ebook to learn how NLP works to efficiently understand the meaning of words, sentences, and documents of customer feedback data. You will discover:
- What to look for in a robust NLP tool
- Common business applications and use cases for various features and functionalities
- Reasons why text analytics is invaluable to understanding the customer experience in any industry