How does customer experience impact loyalty within the banking industry? Industry visionary Bruce Temkin will share recent research findings into the overall customer experience levels in banking and how the customer experience translates into loyalty.

Learn how top banking and financial institutions rely on Clarabridge to gain omni-channel insights into their customer’s digital and retail journey, contact center experience, competitor benchmarking and analysis, as well as complaints and compliance analysis.

Bruce Temkin is widely recognized as a leading expert in customer experience. He has worked with hundreds of large organizations on defining and accelerating their customer experience journeys. His company, Temkin Group, is a leading research and consultancy firm focused on enterprise-wide customer experience transformation. He is also the Chair and Co-Founder of the Customer Experience Professionals Association, a global non-profit organization.