Watch This Webinar

Developing an Omni-Channel Strategy in Banking

Tags:
Clarabridge Analytics
Customer Experience
Customer Journey
Banking
Omni-Channel

How does customer experience impact loyalty within the banking industry? Industry visionary Bruce Temkin will share recent research findings into the overall customer experience levels in banking and how the customer experience translates into loyalty.
Learn how top banking and financial institutions rely on Clarabridge to gain omni-channel insights into their customer’s digital and retail journey, contact center experience, competitor benchmarking and analysis, as well as complaints and compliance analysis.
Featured Speakers:
Bruce Temkin
CX Transformist & Managing Partner, Temkin Group
Bruce Temkin is widely recognized as a leading expert in customer experience. He has worked with hundreds of large organizations on defining and accelerating their customer experience journeys. His company, Temkin Group, is a leading research and consultancy firm focused on enterprise-wide customer experience transformation. He is also the Chair and Co-Founder of the Customer Experience Professionals Association, a global non-profit organization.
Sid Banerjee
Executive Vice Chairman, Founder, and Chief Strategy Officer, Clarabridge
Sid Banerjee is the Executive Vice Chairman, Founder & Chief Strategy Officer at Clarabridge. He provides executive leadership and strategic direction and is a well-known expert in customer experience, business intelligence, and text mining. Over his career, Sid has amassed over 20 years of business intelligence leadership experience.
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