Developing an Omni-Channel Strategy in Healthcare
How does a customer’s experience impact their journey through the healthcare industry? Industry visionary Bruce Temkin will share recent research findings into the overall customer experience levels in healthcare and what elements of the customer’s journey are the most important.
Learn about the Clarabridge analytics approach to understand agent performance and quality, improve member and facility experience, ensure compliance, and identify digital and self-service opportunities.
CX Transformist & Managing Partner, Temkin Group
Bruce Temkin is widely recognized as a leading expert in customer experience. He has worked with hundreds of large organizations on defining and accelerating their customer experience journeys. His company, Temkin Group, is a leading research and consultancy firm focused on enterprise-wide customer experience transformation. He is also the Chair and Co-Founder of the Customer Experience Professionals Association, a global non-profit organization.
Vice President, North America Services, Clarabridge
Shorit Ghosh is the Vice President of North America Services at Clarabridge. He manages a team of consulting managers, business consultants and technical architects to help his customers improve their own customer experience, increase revenue and reduce cost and churn.