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Dollar Shave Club: Sharpening Insights One Subscription at a Time

Tuesday, June 9, 2020 11 AM ET l 4 PM BST

Duration: 45 Minutes

Tags:
Clarabridge Engage
Digital Customer Service
Customer Engagement
Customer Feedback Management
Social Customer Service
Social Listening
Social Media Analytics

Dollar Shave Club is a monthly subscription service that delivers razors and other personal grooming products direct to customers. In the past, the team used various social media management platforms but were experiencing roadblocks when it came to scaling their solutions for their evolving business. This is where Clarabridge Engage came in, to provide the level of support they needed for a strong digital care strategy.

Join this webinar on June 9, 2020, at 11 AM ET l 4 PM BST to learn:

  • How Dollar Shave Club is changing its marketing strategy based on customer feedback
  • How Clarabridge Engage has enhanced its agent training programs
  • How simple it is to provide robust, social media insights to Executive Management using Clarabridge Engage

Featured Speaker:

Bobby Dolan
Social Media Manager
Dollar Shave Club

Bobby Dolan has been at Dollar Shave Club for 5 years and currently lives in Los Angeles. He is currently the Social Media Manager and has worked in social media for 4 years, while leading their Social Media Engagement Team for the past 2 years. He is always looking to shake things up and bring a creative mind to the day to day Social Media grind.

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