In a world where just about everyone is on social media – businesses included – that means not only living up to but exceeding customers’ expectations. How does an international bank manage to not only exceed their customers’ expectations but excel in digital customer care across multiple channels?
Watch this on-demand webinar with BNP Paribas Fortis to learn:
- The importance of digital customer care
- How to prepare your social teams for the future of social media
- What necessary measures and procedures to have in place in order to be successful on social
Sid Van Alsenoy
Digital Project Manager, BNP Paribas Fortis
Sid works in Marketing and Communications in the financial sector. Working on social media and other digital projects, his main focus is on maximizing the impact on BNP Paribas Fortis’ main target audiences through operational efficiency of social customer care, social selling, and online advertising projects.