Clarabridge Engage
Digital Customer Service
Social Media
Social Customer Service
Social Listening
Social Media Analytics
Social Media Engagement
Social Media Management

Your company may have fully embraced social within the organization and the next step is to elevate your social program. Or you may be searching for a new tool to manage your social customer service – but what makes for an impactful social presence within any organization across different industries?

Watch this webinar with Dropbox, Radisson Hotels, and O2 as they discuss:

  • How different industries use social media management tools to support their businesses
  • Top priorities each brand is currently focusing on
  • Upcoming industry trends and how each brand is embracing those trends
  • Tips to help promote Social within their business

Featured Speakers:

Sheena Kenny
Global Social Media Support, Dropbox
Sheena has worked with Social Media and online communities for almost a decade, in Telecoms and in Tech. Working within the customer service and experience areas, she has dedicated her time to building relationships, breaking down organizational barriers and delivering that ‘cupcake’ experience to the online customer journey.


Sophie Clarke
Social Media Manager, Radisson Hotels

Sophie previously worked with Starwood Hotels (now Marriott) as Digital Marketing Manager, Southern Europe for The Luxury Collection brand. She drove a social culture across the region through various campaigns, including the key brand flagship hotel opening in Milan to a 150K+ Facebook following in year one. Sophie has previously worked in Brussels doing Restaurant & Bar Marketing for the five Starwood Brussels hotels and in the Starwood HQ.


Colin Heyworth
Head of Social Media Service & O2 Community, O2
Colin has been with O2 (Telefonica UK) for the last 13 years, working closely with their various partners and teams across the Voice, Chat, and online support services to ensure they are delivering the best possible customer and operational experience. His current role is managing O2’s Social Media Service teams and the O2 Community – driving the strategy forward for their digital service touch points, with Social being front and center.


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