Watch This Webinar

Enable Agents to Understand their Impact on Social Engagement

Duration: 45 Minutes

Tags:
Clarabridge Analytics
Contact Center
Customer Experience
Digital Customer Service
Social Customer Service
Social Listening
Social Media Analytics
Social Media Engagement
Social Media Management

Setting up agent level dashboards is a quick and easy way to show your team the impact of the work they do each day in engaging visitors to your brands’ social properties. Personal dashboards can give Engagement Agents insights into their impact on the user experience. Discover how arming your team with this information can enhance their awareness of the value of their work.

Featured Speakers:

Angie Corbett
Senior Manager, Digital Marketing, Social Media Outreach, GE Appliances

Angie is Senior Manager, Digital Marketing, Social Media Outreach for GE Appliances, a Haier company – the world’s largest major appliance brand. Along with a team of passionate professionals who have an average of 20 years of appliance customer care experience, Angie is focused on enhancing the ownership experience and fulfilling the company purpose of enabling happiness and wellbeing in every home. Angie’s career with GE Appliances has spanned 28 years and a variety of customer and consumer facing roles.

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