You may already expect that consumers want instantaneous responses from brands on social media, but did you know that live chat has the highest satisfaction levels of any customer service channel?
Meet your customers where they are by supporting the right mix of digital channels, all in one solution.
Download the infosheet Engage Across Digital Channels in One Platform to learn:
- Why it’s important to have an omni-channel approach to digital customer service
- How to prevent your team from working in channel silos
- Four key digital channels that should drive your digital service and engagement strategy