Customer support via messaging is a win-win for consumers and brands. Learn how to put the right strategy in place to get started there quickly.
Do you know what it takes to roll out customer support via WhatsApp?
Messaging is an integral part of your customer’s lives, and it’s becoming a key method of communication for interacting with businesses. But launching a new digital customer care channel can be daunting. This guide will help you understand important considerations to get your team ready and to make sure you set up a successful program.
Learn the importance of:
- Setting up a phased approach to get started
- Developing a promotional plan so your customers know how to reach you
- Adjusting your staffing coverage and technology infrastructure