Do you recognize this problem? “We need a chatbot to manage incoming customer service requests, but we don’t have the time or the budget to build it.” Don’t worry, there is a solution – a flow bot. Created on top of the ‘buttons and quick replies’ functionality both Facebook and Twitter offer, you can now unleash a flow bot on those social networks. It’s like a chatbot but only takes a few hours to deflect thousands of incoming messages while serving your customers in the best way possible.
Watch this on-demand webinar to learn:
- The difference between a chatbot and a flow bot
- How flows can assist agents and how they can interact together
- The quick wins a flow bot offers to companies – and customers
- How to set up a flow bot within Clarabridge Engage
Director of Product Management, Clarabridge
Dimitri Callens is one of the co-founders of Engagor, now Clarabridge Engage. He previously held the position of VP of Customer Success where he built the global Customer Success team from the ground up. He has recently moved into the new role that speaks to his true passion; as Director of Product Management, he works alongside the Clarabridge Engage R&D, Customer Support and Customer Success teams. It’s his mission to stay in close touch with the customer and listen to their needs, and ultimately, plays a key role in enhancing the Clarabridge Engage platform. He keeps up with evolving trends in the social customer service space, enterprise technology and regularly serves as a thought leader for social customer service.