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The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020

Tags:
Clarabridge Analytics
Customer Experience
Customer Feedback Management

Forrester Research names Clarabridge as a Leader in The Forrester Wave™: Customer Feedback Management Platforms, Q1 2020.

Out of all the participants, Clarabridge received the highest score in the current offering category. In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest scores of all vendors in the integrations, text analytics, and customer relationship criteria.

Findings from the report:

  • As more organizations invest in feedback management solutions, the combination of a vendor’s service offerings, integration capabilities, and text analytics will determine where that business goes.
  • The Clarabridge text analytics solution delivers strong integration and an omnichannel view of data that allows for highly accurate and nuanced insights.
  •  In addition to earning the highest possible score in the criteria of customer success and support, product vision and strategy, and scalability, Clarabridge received the highest scores of all vendors in the integrations, text analytics, and customer relationship criteria.
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