Clarabridge Analytics
Customer Experience

In this recently updated report, Maxie Schmidt-Subramanian, Vice President, Principal Analyst at Forrester Research, examines the ROI of investments in customer experience (CX) transformation efforts.

This report explains how to calculate the benefits, cost, and ROI of an enterprise-wide CX transformation and use the resulting ROI model to fuel a winning business case for CX transformation.

Download this 2021 Forrester Research Report to learn about CX transformation efforts and their benefits.


Download the Analyst Report