Clarabridge Analytics
Customer Experience

In this report, Maxie Schmidt-Subramanian, A Principle Analyst at Forrester Research, examines the ROI of investments in customer experience (CX) transformation efforts. This report explains how to calculate the benefits, cost, and ROI of an enterprise-wide CX transformation and use the resulting ROI model to fuel a winning business case for CX transformation.

Download this Forrester Research Report from August 15, 2019, to learn about CX transformation efforts and their benefits.


Download the Analyst Report