Whether you know it or not, your contact center is already an experience center. But do you know what kind of experiences people are having? With so much focus on enhancing digital experiences (and reasonably so), it’s becoming clear that human interactions just aren’t catching up.
Ready to see how you can make your contact center a brand-aligned, purposeful, and emotional experience, without jeopardizing efficiency?
In this ebook, From Contact Center to Experience Center, Smith + Co. will walk you through how you can strike that perfect balance. You’ll also get access to insights behind how a global luxury brand cut complaints in half while increasing compliments 300% through the contact center.