According to Forrester, the average enterprise is sitting on 100 terabytes (TB) or more of unstructured data. In order to extract actionable insights from that data and become insights-driven businesses, those enterprises must adopt best-in-class Text Analytics technology_.

Our guest speaker, Forrester’s Boris Evelson, will discuss his latest report: The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018 and review his findings and recommendations on what companies must look for when evaluating text analytics providers. Fabrice Martin, Clarabridge’s Chief Product Officer will join Boris and provide examples of how companies have successfully adopted this technology in both the contact center and in traditional CEM settings as well as offer insight into the future of Clarabridge’s text analytics capabilities.

In this webinar, you will learn:

• How companies are transitioning from data-driven to insights-driven
• How to evaluate and select the right text analytics platform
• What to look for beyond the basic building blocks of sentiment and categorization

VP, Principal Analyst Serving Application Development & Delivery Professionals, Forrester Research

Boris serves the Application Development & Delivery role. He is a leading expert in business intelligence (BI) and delivers strategic guidance, helping enterprises define BI strategies, governance, and architectures and identify vendors and technologies that help them put information to use in business processes and end user experiences. Boris has more than 30 years of experience with enterprise software and applications implementation, management consulting, and strategic advisory skills.

Chief Product Officer, Clarabridge