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Going Beyond Sentiment: Harnessing the Power of AI-Based Text Analytics

Tags:
Clarabridge Analytics
Text Analytics
Artificial Intelligence
Machine Learning
Natural Language Processing
Natural Language Understanding
Sentiment Analysis

According to Forrester, the average enterprise is sitting on 100 terabytes (TB) or more of unstructured data. In order to extract actionable insights from that data and become insights-driven businesses, those enterprises must adopt best-in-class Text Analytics technology.

Our guest speaker, Forrester’s Boris Evelson, will discuss his latest report: The Forrester Wave™: AI-Based Text Analytics Platforms Report Q2 2018 and review his findings and recommendations on what companies must look for when evaluating text analytics providers. Fabrice Martin, Clarabridge’s Chief Product Officer will join Boris and provide examples of how companies have successfully adopted this technology in both the contact center and in traditional CEM settings as well as offer insight into the future of Clarabridge’s text analytics capabilities.

In this webinar, you will learn:

  • How companies are transitioning from data-driven to insights-driven
  • How to evaluate and select the right text analytics platform
  • What to look for beyond the basic building blocks of sentiment and categorization
Featured Speakers:

Boris Evelson
VP, Principal Analyst Serving Application Development & Delivery Professionals, Forrester Research
Boris serves the Application Development & Delivery role. He is a leading expert in business intelligence (BI) and delivers strategic guidance, helping enterprises define BI strategies, governance, and architectures and identify vendors and technologies that help them put information to use in business processes and end user experiences. Boris has more than 30 years of experience with enterprise software and applications implementation, management consulting, and strategic advisory skills.

 

Fabrice Martin

Chief Product Officer, Clarabridge

Fabrice Martin is Chief Product Officer at Clarabridge. Fabrice brings to Clarabridge 20 years of experience in entrepreneurship, product management, marketing, and enterprise software sales, with specific domain expertise in SaaS/PaaS, data visualization/discovery, Business Intelligence, and analytics for marketing and contact center operations.
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