Most businesses recognize the importance of providing a positive customer experience, but what does it mean to be a CX Champion within an organization? With the promise of happier, more loyal customers and higher ROI, the implementation of a successful CX program is crucial, yet often easier said than done.

Download this ebook to learn about the core characteristics of a CX leader, in addition to the following:

• Insights into the attributes and attitudes of a CX Champion
• Direction on the steps one must take to become a CX Champion
• The secret behind selling CX to the C-suite
• Tips on securing a budget for a CX program