Social Customer Service Helps You Win at Customer Experience
If you want to use social media to improve the customer experience, you need a game plan. You must figure out what social platforms customers use, draw up plans for providing good service, and collect and use the information that social makes available.
Martin Hill-Wilson is a Customer Service, Customer Experience, and Beyond Silos strategist. In his new eBook, he explains how to use social customer service to win the customer experience game.
Read about how:
- Large companies stumble at both CX and customer service
- Social listening is one of the easiest ways to improve CX and customer care
- Tools like Clarabridge Engage make sure you capture every social conversation