Download the eBook
Game On: How to Improve Customer Experience with Social Customer Service
Social Customer Service Helps You Win at Customer Experience
If you want to use social media to improve the customer experience, you need a game plan. You must figure out what social platforms customers use, draw up plans for providing good service, and collect and use the information that social makes available.
Martin Hill-Wilson is a Customer Service, Customer Experience, and Beyond Silos strategist. In his new eBook, he explains how to use social customer service to win the customer experience game.
Read about how:
- Large companies stumble at both CX and customer service
- Social listening is one of the easiest ways to improve CX and customer care
- Tools like Clarabridge Engage make sure you capture every social conversation