As value-based care continues to rise and both private and government healthcare systems continue to adopt new payment and delivery models, the patient experience is taking center stage and bringing healthcare closer to a consumer-driven economy.
What steps can healthcare providers take to improve the often stressful journey patients undertake as they seek and utilize medical care?
Download this infosheet to learn:
- How to truly understand the Voice of the Patient
- How to comprehensively analyze patient feedback
- How to accurately measure patient satisfaction