The average company has terabytes of customer interaction data— recorded calls, emails, chat conversations, social media and online review engagements. Which interactions pose the most risk? Which are most likely to lead to a sale? Which interactions deserve praise for being exemplary? Which could be driving business into the arms of a competitor?
How do you cull through millions of conversations to prioritize those interactions most likely to pose a compliance risk, a sales opportunity, or quality concerns? The answer is Clarabridge’s patent-pending Intelligent Scoring, a breakthrough in interaction analytics.
Topics discussed in this datasheet include:
- How Intelligent Scoring has helped our customers
- Key features of Intelligent Scoring
- Uses cases and benefits of implementing the solution