In this on-going blog series, we will share how organizations can truly leverage interaction analytics and drive contact center success. Authored by our VP of North America Services, Shorit Ghosh, these blogs will help you learn the pro tips on getting the most out of your customer interactions—from tactics to save costs, using artificial intelligence in customer service, ways to improve the customer experience, and more:
DECEMBER, 2020
Digital Transformation Through Interaction Analytics and Automation
NOVEMBER, 2020
How Interaction Analytics Can Automate Compliance Monitoring
OCTOBER, 2020
Why Customer Experience Management Is Vital For Your Organization
SEPTEMBER, 2020
3 Uses of Artificial Intelligence in Interaction Analytics
AUGUST, 2020
Using Speech Analytics to Maximize Your Service Levels
JULY, 2020
3 Contact Center KPIs That You Need to Track (And Why)
JUNE, 2020
Improving the Customer Experience Through Interaction Analytics
MAY, 2020
2 Mistakes That Your Contact Center Might Be Making
APRIL, 2020
2 Considerations to Make Before Implementing a Digital Customer Service
MARCH, 2020
Increase Effectiveness of Your “Closed-Loop” Programs
FEBRUARY, 2020
Improve CSAT by Creating a 360 View of Your Customer Across All Their Feedback
JANUARY, 2020
Two Things Every Contact Center Agent Needs to Know
DECEMBER, 2019
Enhance Your CX Program by Integrating Customer Service and Marketing
NOVEMBER, 2019
Quick Tips to Improve Your Customer Experience Management
OCTOBER, 2019
Artificial Intelligence in the Contact Center
About the Series:
This series is meant to exemplify the ever-growing importance of the role contact center plays in customer experience and highlight the need for robust analytics to understand all interactions across all channels. Advanced contact centers no longer rely on just surveys or qualitative discussions to make decisions. Interaction analytics has made it possible to make objective decisions by providing a better understanding of what is driving contact volumes, customer loyalty, sentiment, effort, risks, and more. When implemented properly, interaction analytics can radically optimize contact center operations.
About the Author:
Shorit Ghosh is the Vice President of North America Services at Clarabridge. Shorit manages a team of consulting managers, business consultants and technical architects to help his customers improve their own customer experience, increase revenue, and reduce cost and churn.
