Make the Most of Your Social Media Analytics and Reporting
Duration: 45 Minutes
Ever wonder which metrics should be the top priority when it comes to analyzing your data? How do you determine the metrics that are most important for your specific industry? How do you build dashboards to create automated reports? Let us show you how to make Clarabridge Clarabridge Engage dashboards work for you!
In addition, you will learn more about:
- How and where to find the KPIs & metrics that matter most to your brand
- Utilizing the Chart Builder in Clarabridge Engage to build your own custom widgets
- How to build a completely new dashboard with the right metrics and filters
- Automating and setting intervals for your stakeholder’s key reports
Brecht De Moor
Customer Care Team Lead, Clarabridge Engage, Clarabridge
Brecht has been a support agent for Clarabridge Engage for multiple years, helping customers in all aspects of social media management: understanding in-depth social media metrics, creating complex search queries, educating users on all aspects of social media management. Being educated as a teacher in math and a systematic musicologist he started of his career as a teacher, following that up with a job as production assistant at Ghent Festival and editor at a radio station. This resulted in combining an analytical mind geared towards helping people marketing their products better.
Customer Success Manager, Clarabridge Engage, Clarabridge
Thomas has been working for Clarabridge Engage for over 3 years. Ensuring clients’ happiness and satisfaction with Clarabridge Engage. From on-boarding new clients, providing professional services, understanding the clients’ goals for social customer service and translating them into actionable insights. Having a degree in Digital Marketing and communications allows him to understand and solve any challenge associated with social engagement and customer care.