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SEASON 1:Value-Driven Workflows: Triaging Emotion and High Effort Feedback

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SESSION 1

Value-Driven Workflows: Triaging Emotion and High Effort Feedback

Ellen Loeshelle, Sr. Director, Product Management

Some interactions present more opportunity or risk than others. While we want to react to everything as quickly as possible, it is imperative that we have a system to understand potential impact and triage feedback, risk, and opportunities accordingly. This session will connect the dots between several signature Clarabridge features to demonstrate how you can understand drivers of specific outcomes, score future records to reflect related risk (or opportunity!) and prioritize customer engagements in a consistent way.