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SEASON 1:Dialogs Are Different: Analyzing Conversational Data

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SESSION 2

Dialogs Are Different: Analyzing Conversational Data

Ellen Loeshelle, Sr. Director, Product Management

Every good conversation starts with good listening. As CX or customer service professionals, we aim to listen to our customers holistically. Deriving information from dialogues — the actual words of the customer — requires a different technique than unsolicited uni-directional feedback that comes from surveys or reviews. This session will highlight Clarabridge’s latest Interaction Analytics enhancements, including enrichments, visualizations and analytics techniques.