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SESSION 2
Dialogs Are Different: Analyzing Conversational Data
Every good conversation starts with good listening. As CX or customer service professionals, we aim to listen to our customers holistically. Deriving information from dialogues — the actual words of the customer — requires a different technique than unsolicited uni-directional feedback that comes from surveys or reviews. This session will highlight Clarabridge’s latest Interaction Analytics enhancements, including enrichments, visualizations and analytics techniques.
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