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SEASON 1:Moving Beyond Analytics to Action

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SESSION 3

Moving Beyond Analytics to Action

Keegan Brenneman, Senior Product Manager

What’s the use of insightful reporting if nobody takes action? The purpose of customer interaction analytics is to determine where friction or problems exist in the customer journey… and then fix and measure improvement over time. In this session, learn how to turn Clarabridge insights into measurable action using features such as tailored dashboards, trending, and alerts.