Watch the Webinar

Moving to a Digital Contact Center

Duration: 45 Minutes

Tags:
Clarabridge Engage
Contact Center
Digital Customer Service
Social Media
Social Customer Service
Social Media Analytics

Today’s customers have more ways to communicate with companies than ever before, and expectations have never been higher. As a result, what used to be called a traditional call center has evolved into a digital contact center with vastly different requirements for hiring, training, process and reporting.

Watch this webinar with Dan Gingiss to learn:

  • How modern companies are adapting to changing consumer trends
  • Why the confluence of mobile devices and social media have made the jobs of contact center employees more complex
  • Why providing excellent customer experience in the contact center may be your company’s best marketing

Featured Speaker:

Dan Gingiss
Author, Podcaster, Keynote Speaker

Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media, and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s. He is also an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes.

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