Duration: 45 Minutes
Today’s customers have more ways to communicate with companies than ever before, and expectations have never been higher. As a result, what used to be called a traditional call center has evolved into a digital contact center with vastly different requirements for hiring, training, process and reporting.
Watch this webinar with Dan Gingiss to learn:
- How modern companies are adapting to changing consumer trends
- Why the confluence of mobile devices and social media have made the jobs of contact center employees more complex
- Why providing excellent customer experience in the contact center may be your company’s best marketing
Author, Podcaster, Keynote Speaker
Dan’s 20-year career has consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media, and customer service. He has held leadership positions at three Fortune 300 companies – Discover, Humana and McDonald’s. He is also an international keynote speaker who believes that a remarkable customer experience can be your best marketing. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, a host of the Experience This! Show podcast and a regular contributor to Forbes.