Watch This Webinar

Omni-Channel Customer Effort Analysis

Duration: 45 Minutes

Tags:
Clarabridge Analytics
Customer Effort
Customer Experience
Customer Feedback Management
Omni-Channel

If you’re going to design your CX programs around effortless experiences, you should also leverage emotion and effort in your analyses. Watch this webinar to learn more about why emotion and effort matter, the tools that Clarabridge offers to analyze them in customer feedback, and how to communicate emotion and effort based insights to your skeptical stakeholders.

Featured Speakers: 

Ellen Loeshelle
Ellen Loeshelle is a Senior Product Manager for NLP and Data Enrichment at Clarabridge. Prior to her current role, she also worked as a Business Consultant and as the Product Manager of the Data Acquisition team. Throughout her nearly six years with Clarabridge, she has worked with customers to develop innovative solutions to language and social media data challenges within the context of linguistics and technology theory. She is currently focused on improving the Clarabridge NLP and enriching feedback data with semantic and pragmatic strategies. Ellen is a proud alumna of the University of Virginia and Georgetown University.

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