Duration: 45 Minutes
With over 1.6 million Twitter followers, Porsche Cars North America has effectively built tremendous followership with an even larger impact on social media, and they’re ready to share what they’ve learned along the way.
Join Porsche Cars North America as they discuss the impact of social media engagement, how they strategically leverage Clarabridge Engage to their advantage, and best practices for managing a global brand locally on social media.
Manager, Customer Care, Porsche Cars North America
As Manager of Customer Care for Porsche Cars North America (PCNA), Jeffrey is charged with ensuring Porsche owners are as passionate about the service they receive as they are about their vehicles they drive. Key responsibilities to ensure extraordinary customer service are leading call centers for customer care, roadside assistance, Porsche Connect, and social media CRM while fulfilling the strategic vision for sustained best-in-class interactions. His successful history of leading organizations to achieve previously unthinkable performance in contact centers, retail, and operational development include leadership positions at American Express Travel, Windstream, and Alltel. Jeffrey holds a Bachelor of Science degree in Marketing from Rochester Institute of Technology and is a certified Six Sigma greenbelt.