Download the eBook

Social Customer Service Etiquette

Tags:
Clarabridge Engage
Customer Experience
Digital Customer Service
Social Media
Social Customer Service
Social Listening
Social Media Analytics
Social Media Engagement
Social Media Management

Do you know the rules of behavior for social customer service?

The key word in “social media” is social. Real people are interacting on Twitter, Facebook, Instagram and other social media channels. If you want to provide great customer service via social, you need to behave like a real person, too.

Learn the importance of:

  • Short social response times to meet customer expectations
  • Keeping the conversation on the customer’s channel of choice
  • Using great tools to keep social conversations relevant and authentic
READ MORE