Do you know the rules of behavior for social customer service?
The key word in “social media” is social. Real people are interacting on Twitter, Facebook, Instagram and other social media channels. If you want to provide great customer service via social, you need to behave like a real person, too.
Learn the importance of:
- Short social response times to meet customer expectations
- Keeping the conversation on the customer’s channel of choice
- Using great tools to keep social conversations relevant and authentic