This is a cult you want to belong to… The Cult of the Customer! Watch this webinar with Shep Hyken, customer service and experience expert, and Clarabridge as they discuss the five “cults,” or phases, that all employees and companies must go through to deliver an amazing customer experience – an experience that fosters customer confidence and creates loyalty.
Watch the webinar to learn:
- How customers move from “uncertainty” to “amazement” in their experience journey
- 10 strategies that create a customer-focused company culture
- What changes you and your organization can implement immediately
Featured Speakers:
Shep Hyken
Chief Amazement Officer, Shepard Presentations
Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations, and works with companies and organizations who want to build loyal relationships with their customers and employees. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.
Andy Davis
Director of Clarabridge Engage, Clarabridge
Director of Clarabridge Engage, Clarabridge
As Director of Clarabridge Engage at Clarabridge, Andy has helped hundreds of social media and customer service teams understand and solve challenges associated with social customer care and engagement.
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