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Top Digital Care Trends for 2019

Tags:
Clarabridge Engage
Customer Experience
Digital Customer Service
Customer Engagement
Social Customer Service

With the recent release of Whatsapp Business as well as consumers’ increasing adoption of messaging applications, digital care leaders from cutting edge brands are preparing for 2019 to be a transformative year for their teams and technologies.

In this webinar, leaders from the Clarabridge Engage team will discuss the trends, best practices, and potential pitfalls to watch out for in 2019, including topics such as:

  • Rolling out new digital care channels to consumers
  • Deploying BOTs on Facebook and Twitter
  • Scaling teams and technology to support increased workloads

Featured Speakers:

Jagrit Malhotra

Managing Director for EMEA & Clarabridge Engage

Jagrit Malhotra is the Managing Director for EMEA and Clarabridge Engage with over 20 years of experience in customer experience, social media management, and analytics. He has previously held leadership positions at Claraview and MicroStrategy, and was co-founder of Lunexa, a San Francisco-based consulting firm acquired by Teradata.

 

Dimitri Callens

Director of Product Management

Dimitri Callens is a co-founder of Engagor, now Clarabridge Engage. He previously held the position of VP of Customer Success where he built the global Customer Success team from the ground up. He has recently moved into the new role that speaks to his true passion; as Director of Product Management, he works alongside the Clarabridge Engage R&D, Customer Support, and Customer Success teams. It’s his mission to stay in close touch with customers and listen to their needs, and ultimately, play a key role in enhancing the Clarabridge Engage platform.

 

Emma Rose

Director of Customer Success for Clarabridge Engage

Emma has built up many years of knowledge in customer experience; the last several of which have been spent leading Professional Services teams across Clarabridge. As Clarabridge’s Director of Customer Success for Clarabridge Engage, Emma and her team ensure our Clarabridge Engage customers have everything at their disposal to help them get best use of the platform.Andy DavisDirector of SalesAs Director of Sales for Clarabridge Engage, Andy has helped hundreds of social media and customer service teams understand and solve challenges associated with social customer care and engagement.

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