Watch the Webinar
Transitioning from Customer Experience Reporting to Analytics
Duration: 45 Minutes
Presbyterian Healthcare Services (PHS) is a large integrated healthcare system consisting of eight hospitals, a statewide health plan and a growing multi-specialty medical group. Over years, PHS has made significant investments in operational technologies and such technology footprint has led to system specific reporting tools and vendors for each of their businesses, creating data silos. Subsequently, PHS identified clinical, operational, financial, and customer experience inefficiencies and the need for an integrated view of the entire business.
Watch this webinar to learn:
- Why Patient Experience is critical in today’s hospital systems and how to pinpoint important improvements
- How to identify clinical, operational, financial and CX inefficiencies and determine the need for an integrated view of the entire business
- How to create a three-prong approach to shift the entire enterprise’s cultural mindset to a data-driven mindset
Vice President of Data and Analytics, Presbyterian Healthcare Services
Soyal Momin is the Vice President of Data and Analytics at Presbyterian Healthcare Services (PHS). He oversees PHS’ Data and Analytics Initiative which includes five work streams – Analytics Organization, Information Management Governance, Enterprise Data Warehouse, Change Management and Value Creation Opportunities. Soyal has over 16 years of informatics, research and value measurement experience in the payer, provider and Pharmacy Benefit Management (PBM) space. He holds a BS in Pharmacy, MS in Pharmaceutics, MBA in Marketing, and MS in Pharmacy Administration from the University of Rhode Island.
Founder & Chief Strategy Officer, Clarabridge
Sid Banerjee is Founder and Chief Strategy Officer at Clarabridge. Sid provides executive leadership and strategic direction and is a well-known expert in customer experience, business intelligence, and text mining. Over his careers, Sid has amassed more than 20 years of business intelligence leadership experience.