While COVID-19 has impacted the travel industry in ways never seen before, United Airlines has stayed committed to serving its customers in this complex and rapidly changing environment. During these unprecedented times their unwavering focus on leveraging the voice of the customer to streamline overall experience has paid rich dividends.
Watch this on-demand webinar to learn:
- How United Airlines is monitoring the ever-evolving COVID-19 crisis within its contact center
- The importance of using different metrics to detect and quickly deploy changes within their contact centers and customer communications
- Examples of how they have elevated the customer experience while running an efficient operation
Director, Analytics & Insights Global Operations
Manager, Customer Insights