Thursday, May 20, 2021
5 PM PDT
Duration: 1.5 hrs

Please join us on Thursday, May 20th for an intimate virtual wine tasting with the goal of bringing together executive peers from the top Fortune 500 companies within the Western US. We will be sending you 3 different, premium wines to taste, along with providing you the opportunity to connect with like-minded individuals on how industry leading brands are socializing CX and Contact Center metrics to achieve corporate goals.

When completing the form to register for the event, please provide an accurate shipping address so we can make sure the wine gets to you on time!

Agenda:

  • 5:00-5:30pm PDT: Aligning CX & Contact Center Measurement with Corporate Strategy
    • Koren Stucki, Vice President, Strategic & Analyst Relations, Clarabridge
    • Dave Pabley. Principal Strategic Consultant, Clarabridge
    • Rob Hatfield, Principal Strategic Consultant, Clarabridge
  • 5:30-6:30pm PDT: Virtual Wine Tasting
    • Kyle MacLachlan, Winery Owner and Vintner of Pursued by Bear

 

Joining us for the virtual wine tasting:

Koren Stucki
Vice President, Strategic Consulting & Analyst Relations
Clarabridge

Koren leads Strategic Consulting at Clarabridge and helps clients take a programmatic, enterprise approach to driving continuous improvement. She has extensive experience in service innovation, customer experience and voice of the customer and employee programs, having built organizations and programs as a practitioner in Fortune 100 and start-up businesses and as a consultant to companies across industries. Prior to joining Clarabridge, Koren held leadership positions in Customer Experience, Customer Management / Operations, Strategy, Marketing, and Consulting for Telecommunications and Customer Analytics companies.

Dave Pabley
Principal Strategic Consultant
Clarabridge

Dave Pabley recently joined Clarabridge as a Principal Consultant on the Strategic Consulting team. Before joining Clarabridge, he worked as a Sr. Director in Optum’s Customer Experience Office where he was responsible for strategy and operations for Clarabridge and Qualtrics, as well as other aspects of VoC. Dave has nearly 12 year’s analytics experience in healthcare, as well as IT management, software development, and program management experience in financial services, semiconductor manufacturing, publishing, and government consulting sectors. He grew up in Kensington, Maryland, and earned a B.S. in Civil Engineering from the University of Maryland. He is PMP-certified, and works from his home in Steamboat Springs, Colorado, where he enjoys skiing, mountain biking, and fly fishing with his wife and their two kids.

Rob Hatfield
Principal Strategic Consultant
Clarabridge

Rob recently joined Clarabridge as a Principal Strategic Consultant. Prior to joining Clarabridge, Rob spent 12yrs in healthcare, both payer and provider, leading Data & Analytics teams. In his previous role as the Divisional Vice President – Advanced Analytics & Strategic Capabilities at Health Care Service Corporation (HCSC), Rob and his team enabled all aspects of Data, Reporting & Analytics for HCSC’s service operations and it’s 10k+ team members. During his tenure, Rob’s teams delivered over $120M in bottom-line value.

Kyle MacLachlan
Acclaimed Actor, Winery Owner & Vintner of Pursued by Bear

Acclaimed actor Kyle MacLachlan has brought indelible charm and a quirky sophistication to some of film and television’s most memorable roles. Since 2005, MacLachlan has channeled his strong interest in the world of wine into a second, equally satisfying professional pursuit, as winery owner and vintner of Pursued by Bear wines.

A native of Yakima, Washington, located in the heart of the Columbia Valley wine appellation, MacLachlan has produced five highly rated wines: Pursued by Bear Cabernet Sauvignon, Baby Bear Syrah, Bear Cub Red, Twin Bear Cabernet Sauvignon and Blushing Bear Rosé.

What began as an unabashed love for his home state and a desire to stay connected to his family roots has become a true passion and dedication to the craft of winemaking. MacLachlan has be- come an advocate and evangelist for the unique properties and flavor profile of Washington state wine and is personally involved in every aspect of Pursued by Bear winemaking.

MacLachlan recognizes the connection between acting and winemaking in terms of the combi- nation and balance of process, patience and creativity. He chose to call his wine Pursued by Bear as an homage to perhaps the most famous of all stage directions, “exit, pursued by a bear,” from Act III, scene iii of Shakespeare’s The Winter’s Tale. It’s a startling and unexpected phrase that’s not only a nod to his theatrical roots but also plays to his sense of fun.

MacLachlan is perhaps best known for his performance as FBI Special Agent Dale Cooper in David Lynch’s ground-breaking series Twin Peaks, for which he received two Emmy nominations and a Golden Globe Award. MacLachlan reprised that role with the revival of Twin Peaks, where the story continues 25 years later and was again nominated for a Golden Globe in 2017 for playing three different characters.

MacLachlan made his feature film debut in the science fiction classic Dune. This was followed by a second collaboration with Lynch in the critically acclaimed film, Blue Velvet. A few of his other favorite film performances include Ray Manzarek in The Doors; Cliff Vandercave in The Flintstones; the voice of the Dad in Pixar’s Inside Out; Thomas Edison in Tesla; and as FDR in the upcoming release of the TV series, Atlantic Crossing for PBS.

On television, MacLachlan starred in Desperate Housewives and Sex & The City, and more recently has appeared on Portlandia, How I Met Your Mother, The Good Wife, and Marvel’s Agents of S.H.I.E.L.D.

MacLachlan is a steadfast believer in giving back and a longtime supporter of such organizations as God’s Love We Deliver, Ovarian Cancer Research Fund, UNICEF, and the Entertainment Industry Foundation’s Stand Up to Cancer program. He resides in New York City and Los Angeles with his wife, Full Picture Founder & CEO Desiree Gruber, and their son, Callum, along with their two dogs, Bailey and Elvis.

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