For more than two years, messaging apps such as WhatsApp – and Viber, Telegram, WeChat, and many others – have overtaken social networks in terms of active users. At the same time, consumers are now contacting brands via private messages more than through public posts. Can your company keep up? How can you add messaging apps to your communication mix with your customers? And how can you implement new apps in the future?
Watch this webinar with Dimitri Callens, Director of Product Management as he discusses:
- Why brands should be active on WhatsApp
- How they can benefit from adding multiple messaging platforms to service channels
- How to get started and implement this new functionality
Director of Product Management, Clarabridge
Dimitri Callens is one of the co-founders of Engagor, now Clarabridge Engage. He previously held the position of VP of Customer Success where he built the global Customer Success team from the ground up. He has recently moved into the new role that speaks to his true passion; as Director of Product Management, he works alongside the Clarabridge Engage R&D, Customer Support and Customer Success teams. It’s his mission to stay in close touch with the customer and listen to their needs, and ultimately, plays a key role in enhancing the Clarabridge Engage platform. He keeps up with evolving trends in the social customer services space, enterprise technology and regularly serves as a thought leader for social customer service.