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Why Can’t We Be Friends? Examine Both Sides of the Call Center Interaction

Tags:
Clarabridge Analytics
Clarabridge Engage
Contact Center
Digital Customer Service
Artificial Intelligence
Conversation Analytics
Natural Language Understanding
Omni-Channel
Sentiment Analysis

Examine Both Sides of the Call Center Interaction

In this 2-sided study on consumers and contact centers, we examine the challenges in improving the customer experience. Use these metrics to drive change in your business.

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