Are you taking your social customer service efforts to the next level?
69% of organizations are putting social customer service at the top of their business agenda. If you want to increase customer satisfaction and prevent your business from lagging behind, you need to step it up a notch. Why? Because your competitors are doing it too! Win the Race to Social Customer Service Maturity gives you a leg up on your competition. You’ll discover social customer service best practices from leading businesses in the airline, telco and transport industries to help you focus on what truly matters.
Download this eBook to learn how to:
- Measure and analyze the right metrics and KPIs
- Adopt the right social customer service mindset and principles
- Increase your team’s productivity