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Welcome to Clarabridge U

 From basic set-up to advanced uses of the solution, Clarabridge University offers all the training you need to be successful.

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Clarabridge University equips you to get the most benefit from our solution, teaching you what you need to know at just the time you need to know it. We recommend face-to-face sessions for new customers, while virtual sessions are great for tuning up your knowledge, diving deeper into specific topics, or getting new employees up to speed on the Clarabridge platform.

For the best learning experience, we recommend taking your training in phase with your implementation.

Fundamentals of Clarabridge

1 hour, eLearning Virtual Recording

Course Goal: Fundamentals of Clarabridge is a high-level introduction to the entire Intelligent Customer Experience process, from choosing listening posts to analyze, through deciding on a categorization strategy and tuning sentiment, to discovering insights and distributing the information to the right people at the right time. Suitable for all audiences, it is the perfect introduction to the Clarabridge Implementation process and is a pre-requisite for more advanced courses.

Who Should Attend: All team members for a Clarabridge implementation project.

Course Details

Introduction to Dashboards in CX Studio

Course Goal: This 3-hour course introduces the basic concepts of creating and distributing dashboards in CX Studio. Required for all audiences, it is the perfect introduction to Clarabridge reporting using dashboards in CX Studio.

 

Who Should Attend: All data and business analysts who will be responsible for creating, maintaining and distributing analysis to stakeholders on a regular basis.

Pre-requisite Courses: Fundamentals of Clarabridge

 

Course Details

Basic Categorization Skills

Course Goal: This 6-hour course introduces the basic concepts of categorization strategies, evaluating stakeholder questions and building a category model.  Topics include: Describing the importance of categorization strategy, evaluating stakeholder questions and correlating to the strategy, and identifying steps for building a reportable category model. Other topics include leveraging template models to create a complete category model, learning to create rules to capture sentences in categories, evaluating a diagnostic dashboard to validate your category model and identifying areas to refine the model.

Who should attend?

This course is meant for data and business analysts who will be responsible for assisting in the building, editing and maintaining of category models in Clarabridge.

Pre-requisite Courses: Fundamentals of Clarabridge

 

Course Details

SEE Clearer Insights Using Sentiment, Effort and Emotion (Used to be Reading and Understanding Sentiment)

Course Goal: This 3-hour course introduces how to read and understand sentiment and effort scores and utilize the Emotions  category models to discover actionable insights. Topics include defining sentiment and how sentiment is calculated, identifying how sentiment is different from other technologies, understanding what impacts sentiment, tailoring sentiment for business requirements and evaluating effort and emotion for various types of data sources.

Who Should Attend: This course is meant for data and business analysts who will need to understand how sentiment, effort and emotion is calculated and read as well as identify areas where sentiment accuracy may need to be tuned. 

Pre-requisite Courses: Fundamentals of Clarabridge, Introduction to Dashboards in CX Studio and Basic Categorization Skills

Course Details

Construct Actionable Insights with CX Studio

Course Goal: This 3-hour course introduces the concepts of how to create a narrative deep-dive dashboard based on a stakeholder question with CX Studio. Topics include building a narrative dashboard with widgets to discover actionable insights and package for maximum impact for stakeholders to review.

 

Who Should Attend: This course is meant for data and business analysts who will be responsible for creating, maintaining and distributing analysis to stakeholders on a regular basis. 

Pre-requisite Courses: Fundamentals of Clarabridge and Introduction to Dashboards in CX Studio

Course Details

Case Management

1.5 hour, eLearning Virtual Recording

Course Goal: Understand Case Management in Clarabridge, identify the overall process of how to capture and process cases and learn the importance of identifying use cases for configuration. Learn the process of handling cases in the Clarabridge console inbox, focusing on possible actions by a Customer Care Agent to close the loop with the customer. Review Customer Case Manager’s out of the box dashboards to analyze SLA performance targets. Learn the configuration steps for setting up Case Management in CX Designer, CX Studio and Case Management Account Settings.

Who Should Attend: Customer Care Agents, Managers of Care Agents and Administrators of Case Management in Clarabridge.

Course Details

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Training for Advanced Users

Enhancing & Analyzing Social Media Data in Clarabridge

Course Goal: Learn advanced techniques for enhancing social media data analysis.

Who Should attend: Experienced Clarabridge users who are working with social media data. This course will build on skills learned in the pre-requisite courses and highlight those most important for social media analysis.

Course Details


Language Capabilities of Clarabridge

Course Goal: Learn to configure and use Clarabridge for multiple language analysis.

Who Should Attend: Analysts who will be working with Clarabridge in multiple languages.

Course Details

Implementing Clarabridge Analyze

Course Goal: This 2-hour session provides a brief overview of the Clarabridge Intelligence Platform, data processing considerations, and best practices.

Who Should Attend: Everyone involved in making project design decisions or participating in the kick-off and data loading phases of an implementation.

Course Details

Advanced Categorization Modeling Skills

Course Goal: Learn advanced concepts and tricks for building category models.
Who Should Attend: Power analysts who will be responsible for building complete category models, assisting others who are building models, or users who will be the primary analyst at his/her company.

Course Details

Tuning Sentiment

Course Goal: Learn detailed practices of tuning sentiment in Clarabridge.
Who Should Attend: Power Analysts who will be conducting the initial sentiment tuning within a project as well as those who are responsible for maintaining the sentiment within a project.

Course Details

Partner Training

Business Analyst Certification

Course Goal: To give partners and customers the skills to deliver insights to their stakeholders using the Clarabridge CEM platform. This is accomplished through CBU Core Curriculum, 1:1 sessions, use cases, a final exam, and a presentation.

Who Should Attend: Partners and Customers of Clarabridge who hold an Analyst role or skill set.

Course Details

Reach out to training@clarabridge.com for scheduling.