With a speech to text approach and 50+ data connectors, we are the #1 text analytics solution to mine your data
Overlay analysis on all your unstructured feedback and go beyond simple categorization and tagging
Pre-built taxonomies for your business, with 10x faster query building and machine-learning-based theme detection
The Clarabridge Solution for Contact Center
Clarabridge offers a superior cloud-based platform for cross-channel contact center analytics, automated quality and compliance management, and enterprise-grade digital customer service. We capture and analyze 100% of the human and bot interactions occurring within your contact center every day, with insights and automation solutions that can help you save 20% of your operational costs.
Call Length Reduction & Deflection
Improve average handle time, reduce transfer rates, and achieve first call resolution.
Agent Performance & Quality Monitoring
Auto-curated coaching opportunities, agent quality and performance rubrics, and script monitoring.
Complaints & Compliance Management
Ensure disclosures and verifications to reduce risk, and analyze root cause of call drivers.
Identify self-service opportunities to reduce call volume and route for workflow and moderation of cases.
Successful Customers in Contact Center
Comparative Assessment: Clarabridge vs Legacy Speech Analytics
This report compares Clarabridge with Legacy Speech Analytics tools based on 7 criteria that cover omnichannel analytics, speed to insight, scalability, transcription quality, and more.DOWNLOAD FREE EBOOK