Clarabridge for the Contact Center
Tap into rich data sources such as calls, emails, and chats to uncover ways to improve operational efficiency and your overall customer experience.
With a speech to text approach and 50+ data connectors, we are the #1 text analytics solution to mine your data
Overlay analysis on all your unstructured feedback and go beyond simple categorization and tagging
Pre-built taxonomies for your business, with 10x faster query building and machine-learning-based theme detection
The Modern Contact Center Built for CX
The Clarabridge Contact Center solution integrates the contact center channels (calls, emails, and chats) with other interaction and feedback sources (social data, surveys, ratings and reviews) to go beyond traditional contact center metrics and expand the voice of the customer.Download the Datasheet
The Clarabridge Solution for Contact Center
Call Length Reduction & Deflection
Improve average handle time, reduce transfer rates, and achieve first call resolution.
Agent Performance & Quality Monitoring
Auto-curated coaching opportunities, agent quality and performance rubrics, and script monitoring.
Complaints & Compliance Management
Ensure disclosures and verifications to reduce risk, and analyze root cause of call drivers.
Identify self-service opportunities to reduce call volume and route for workflow and moderation of cases.
Successful Customers in Contact Center
Using Contact Center Insights to Deliver Outstanding CX
The need to monitor customer interactions and avoid script violations is a high priority but was difficult to track. With Clarabridge, the company was able to remain compliant and improve coaching efforts, which led to significant cost savings.View the Case Study