Clarabridge for the Contact Center

Tap into rich data sources such as calls, emails, and chats to uncover ways to improve operational efficiency and your overall customer experience.

Omni-Channel Analytics

With a speech to text approach and 50+ data connectors, we are the #1 text analytics solution to mine your data

Out-of-the-Box Sentiment & Effort

Overlay analysis on all your unstructured feedback and go beyond simple categorization and tagging

Fastest Time to Value

Pre-built taxonomies for your business, with 10x faster query building and machine-learning-based theme detection 

The Modern Contact Center Built for CX

The Clarabridge Contact Center solution integrates the contact center channels (calls, emails, and chats) with other interaction and feedback sources (social data, surveys, ratings and reviews) to go beyond traditional contact center metrics and expand the voice of the customer.

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The Clarabridge Solution for Contact Center

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Call Length Reduction & Deflection

Improve average handle time, reduce transfer rates, and achieve first call resolution.

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Agent Performance & Quality Monitoring

Auto-curated coaching opportunities, agent quality and performance rubrics, and script monitoring.

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Complaints & Compliance Management

Ensure disclosures and verifications to reduce risk, and analyze root cause of call drivers. 

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Digital Experience/Performance

Identify self-service opportunities to reduce call volume and route for workflow and moderation of cases.

Successful Customers in Contact Center

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Related Resources

Using Contact Center Insights to Deliver Outstanding CX

The need to monitor customer interactions and avoid script violations is a high priority but was difficult to track. With Clarabridge, the company was able to remain compliant and improve coaching efforts, which led to significant cost savings.

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Ready to Take Your Contact Center to the Next Level?