Clarabridge for Banking & Financial Services

Maintain industry compliance and enhance experiences online, in person, and in the contact center.

Improve NPS & CSAT Scores
Maintain Industry Compliance
Ensure Agent Efficiency

Efficiently Collect Customer Feedback Across All Touchpoints

The Clarabridge Banking Solution applies industry expertise, relevant KPIs and industry models, and pre-packaged dashboards to help banks and financial institutions discover insights that are relevant to numerous functions throughout their organizations. Backed by extensive knowledge and expertise in the banking and financial services industry, the Clarabridge Banking Solution uses a proven consulting framework to jumpstart analysis with out-of-the-box technical tuning.

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The Clarabridge Banking Solution

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Complaints & Compliance

Identify complaints across feedback channels and automate analysis to determine root cause. Prioritize by compliance risk severity to help proactively flag employee misconduct.

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Mobile App & Web Experience

Monitor ease of use and resolve issues with digital transaction experiences. Sentiment, satisfaction, and effort analysis identify opportunities for self-service improvements.

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Branch & ATM Experience

Conduct a deep dive into ATM experience and evaluate satisfaction based on location, branch appearance, transaction ease, facility experience, maintenance needs and much more.

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Contact Center Experience

Identify call drivers; understand the impact of first call resolution; monitor agent performance for courtesy, empathy, compliance, and friendliness to ensure quality.

Successful Customers in Banking & Financial Insurance

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Related Resources

eBook: Customer Experience for Banks

What has a $59 million impact on the banking industry? Improvements to your customer experience.

In this ebook we look at some of the top customer experience issues facing banks and provide suggestions for improvements based on real customer feedback.

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