Clarabridge for Retail
Analyze Feedback from Every Point of the Customer Journey
Whether your retail business can be described as high-end, discount or seasonal, Clarabridge for Retail provides comprehensive analysis of feedback from every point of the customer journey. Our solution integrates omni-channel findings from voice transcriptions, agent notes, emails, chats, surveys, ratings and reviews, social media and online communities to help brands better understand customer preferences and experiences.
Industry Brief
The Clarabridge Solution for Retail
Brand Equity & Identity
Track market-based persona trends as well as consumer perception of brand quality and product value.
Store Operations & Experience
Monitor customer feedback on service interactions, stock availability, store condition and the checkout process.
Digital Experience & Shopping
Evaluate users’ experiences setting up an account, checking out, submitting payment and finding product information on digital channels.
Product Quality
Inform product development, track defects by feature, and promote effective product photos, details, packaging and value.
Product Fulfillment
Manage customer experiences with order accuracy, shipping and delivery, tracking order status, fulfillment staff and in-store pickup.
Successful Customers in Retail
Related Resources
Using Consumer Insights to Deliver Outstanding CX
Watch this webinar to learn how Electrolux is using consumer insights derived from operational data to inform strategic planning throughout the company and become a VoC transformer. By investing in big data text analytics and NLP, the company is turning data into actionable insights.
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