Clarabridge for Retail

Improve Product Quality & Fulfillment Processes
Optimize Store Operations & Digital Experience
Track Brand Equity & Identity

Analyze Feedback from Every Point of the Customer Journey

Whether your retail business can be described as high-end, discount or seasonal, Clarabridge for Retail provides comprehensive analysis of feedback from every point of the customer journey. Our solution integrates omni-channel findings from voice transcriptions, agent notes, emails, chats, surveys, ratings and reviews, social media and online communities to help brands better understand customer preferences and experiences.

 

Industry in Brief

The Clarabridge Solution for Retail

image
Brand Equity & Identity

Track market-based persona trends as well as consumer perception of brand quality and product value.

 

image
Store Operations & Experience

Monitor customer feedback on service interactions, stock availability, store condition and the checkout process.

 

image
Digital Experience & Shopping

Evaluate users’ experiences setting up an account, checking out, submitting payment and finding product information on digital channels.

 

image
Product Quality

Inform product development, track defects by feature, and promote effective product photos, details, packaging and value.

 

image
Product Fulfillment

Manage customer experiences with order accuracy, shipping and delivery, tracking order status, fulfillment staff and in-store pickup.

 

Successful Customers in Retail

image
image
image
image

Related Resources

Using Consumer Insights to Deliver Outstanding CX

Watch this webinar to learn how Electrolux is using consumer insights derived from operational data to inform strategic planning throughout the company and become a VoC transformer. By investing in big data text analytics and NLP, the company is turning data into actionable insights.

View Now

Request a Demo