Clarabridge for Tech, Media, and Telecom
Empowering managers and leaders across the business with customer centric insights to optimize performance and provide the best customer care.
Analyze Feedback and Engage with Customers from Every Touchpoint
Clarabridge helps provide comprehensive analysis and deep dives into customer feedback for all types of high tech software, media, or telecommunications companies looking to drive innovation. Our solution integrates omni-channel findings from voice transcriptions, agent notes, emails, chats, surveys, ratings and reviews, social media and online communities to help brands identify the root cause of customer pain and uncover drivers of customer loyalty.
Tech, Media, and Telco Industry Use Cases
Identify product features and areas for improvement to enable product teams across the globe.
Drive self-service opportunities and optimize online buying experience to streamline sales and reduce support costs.
Customer Service & Success
Improve and close the loop on customer support experiences across various channels to ensure customers have an efficient, low effort, and courteous service experience.
Contact Center Experience
Monitor contact center channels (calls, chat, bots) to improve KPIs, smooth friction points, eliminate manual call dispositions, and improve agent quality.
Voice of the Employee
Leveraging the voice of the employee to ensure risk mitigation, promote workplace safety, and drive overall staff experience improvements.