Tech, Media, and Telco Industry Use Cases
Identify product features and areas for improvement to enable product teams across the globe.
Drive self-service opportunities and optimize online buying experience to streamline sales and reduce support costs.
Customer Service & Success
Improve and close the loop on customer support experiences across various channels to ensure customers have an efficient, low effort, and courteous service experience.
Contact Center Experience
Monitor contact center channels (calls, chat, bots) to improve KPIs, smooth friction points, eliminate manual call dispositions, and improve agent quality.
Voice of the Employee
Leveraging the voice of the employee to ensure risk mitigation, promote workplace safety, and drive overall staff experience improvements.