Clarabridge for Travel and Hospitality

Evaluate Guest Journey & Site Experience
Optimize Service Operations
Drive Brand Loyalty & Retention

Analyze Feedback and Engage with Customers Across Touchpoints

Clarabridge partners with companies in the travel and hospitality industries to understand the key drivers of a good experience and to mine and curate feedback data to improve the quality of recommendations made and of services delivered. Our solution integrates omni-channel findings from voice transcriptions, agent notes, emails, chats, surveys, ratings and reviews, social media and online communities to help brands identify the root cause of customer pain and uncover drivers of customer loyalty and brand equity.

Travel and Hospitality Industry Use Cases

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Digital Experience

Optimize site booking experience and navigation, search-ability of products and services, and reduce effort and abandonment rates.

 

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Service Operations

Deliver superior customer service and drive efficiencies with check-in and guest services operations, and even isolate opportunities staff coaching.

 

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Brand Loyalty

Maintain customer loyalty and brand equity by identifying potential churn drivers, closing the loop, and measuring campaign effectiveness.

 

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Attractions & Travel Experiences

Deliver memorable experiences by tracking feedback, sentiment, and effort by journey stage as well as related to entertainment, dining, spa attractions, and more.

 

Successful Customers in Travel and Hospitality

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Case Study

Orbitz Becomes #1 Travel Site in Overall Customer Satisfaction

CHALLENGE Global online travel company Orbitz Worldwide understood early on the importance of capturing customer feedback, particularly in the area of customer service. However, the compan...

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Case Study

Welk Resorts Creates Award-Winning Guest Experience Program

Challenge Welk Resorts wanted to increase guest satisfaction through innovative experience and engagement programs unique to the resort and timeshare industry. It needed to analyze and tra...

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