Analyze Feedback and Engage with Customers Across Touchpoints

Clarabridge partners with companies in the travel and hospitality industries to understand the key drivers of a good experience and to mine and curate feedback data to improve the quality of recommendations made and of services delivered. Our solution integrates omni-channel findings from voice transcriptions, agent notes, emails, chats, surveys, ratings and reviews, social media and online communities to help brands identify the root cause of customer pain and uncover drivers of customer loyalty and brand equity.