October 18, 2010 00:00 AM

Clarabridge, Inc., the leading provider of sentiment and text analytics software implemented by many Fortune 1000 companies to improve customer experience management (CEM) will hold its third annual Clarabridge Customer Connections (C3) users conference Jan. 24-26, 2011 at the Bellagio Las Vegas. The C3 conference will now feature a second keynote by Paul Greenberg of The 56 Group and author of “CRM at the speed of light”, a pre-conference hands-on workshop, and technical and business tracks with speakers from B/E Aerospace, Choice Hotels, Expedia, Gaylord Hotels, General Mills, J.D. Power, Sage, United Airlines, Valtera, Verint, Walmart and more. Register in the next three weeks, and get $200 off the regular price of attendance.

“We’re very excited about how our roster of speakers for C3 is shaping up”, said Sid Banerjee, CEO of Clarabridge, Inc. “Paul and Rory are not only fabulous speakers, but they also bring strategic and tactical know how that will directly benefit our customers. Add to that a solid list of customer/presenters from a spectrum of industries, and we are confident our attendees will get the real-world knowledge that will help them implement and improve their voice of the customer programs.”

Clarabridge customers, thought leaders and partners from around the globe will gather in Las Vegas for three days of in-depth analysis, conversations and hands-on sessions on implementing customer experience management programs. Attendees can expect to network with leading minds across a host of industries, and leave the conference with the strategies necessary for successfully listening to the voice of their customer. The following are just a few of the tracks attendees can attend:

  • Create a culture of listening in your organization
  • 5 key things to ensure your customer competency center will be successful
  • Using sentiment and text analytics for real time focus groups
  • Universal Analytics the next wave
  • The precision vs. recall tradeoff in implementing sentiment and text analytics
  • Recognizing contextual polarity in phrase-level sentiment analysis

C3’s second keynote speech this year will be given by Paul Greenberg. In addition to being the author of the best-selling CRM at the Speed of Light, Paul Greenberg is President of The 56 Group, LLC, a customer strategy consulting firm, focused on cutting edge CRM and Social CRM strategic services. His book, CRM at the Speed of Light: Social CRM Strategy, Tools, and Techniques for Engaging Your Customers, now in its fourth edition, is in 9 languages and been called “the bible of the CRM industry”. Paul has also authored two other books including “E-Government for Public Officials” (Thompson Publishing, 2003).

Paul is the Executive Vice President of the CRM Association. He is a Board of Advisors member of the Baylor University MBA Program for CRM majors, a unique national program. He is a core member of the Board of Advisors for the Center for American Progress, the leading policy think tank in Washington D.C. He was also the co-chairman of Rutgers University’s CRM Research Center. His blog, PGreenblog (the56group.typepad.com) has won numerous awards, and he also writes the CRM blog for high profile technology media property, ZDNET. Most recently, in 2010, Paul was elected to the CRM Magazine CRM Hall of Fame, as the first non-vendor related thought leader.

C3 2010 included 100% growth in customer and partner attendees than the prior year, and with our tremendous increase in sales, deployment, and partner enablement over the past year, C3 2011 is expected to show an even greater attendance. Last year’s attendees included executives from AOL, Best Buy, Forrester research, GE, Intuit, Kapow, Maritz, Marriott, Novartis, PNC, QVC, Siemens, T. Rowe Price, Teradata, Verint, Verizon, Vovici and Wendy’s.

Registration information:

Attendees who register before November 12 will receive early bird price of $499, a $200 discount, and when three or more members of an organization register, the third individual receives free entry. To register, please visit: www.regonline.com/clarabridge.

About Clarabridge

Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with universal views of their customers through automatic collection, classification, sentiment analysis, and reporting on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendys International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit www.clarabridge.com.