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WHAT'S NEW: SUMMER 2021

Elevate Your Customer Experience by Focusing on the Human Connection

WHAT'S NEW: SUMMER 2021

Elevate Your Customer Experience by Focusing on the Human Connection

Search for quick insights right when you need them; build a more personalized and accessible experience with new home pages; track call trends and agent performance with our Reason Detection Enrichment; protect your customer data; and engage with customers where they are. With this release, Clarabridge continues its mission to help global brands take a data-driven and human-centric approach in everything they do.

Watch the Release Highlights Now:

Chapter One: Summer 2021 is Here!

Fabrice Martin, Chief Product Officer, introduces the exciting innovations for CX and Digital Customer Service with Clarabridge’s Summer 2021 Release.

Chapter Two: What is Clarabridge?

At Clarabridge, we don’t just provide leading CX and analytics technology—we build human connections that last. This is the Clarabridge way.

Chapter Three: Meet ClaraTM Your Intelligent Search Assistant

Finding insights has now been made easier with ClaraTM and our other exciting additions to Studio.

Chapter Four: Conversational Intelligence for Empowering Service Agents

We have made our patent-pending Intelligent Scoring feature even more powerful to allow for better collaboration and more opportunities to self-coach and mentor your customer service teams.

Chapter Five: More Connectors

We continue to add new connectors to quickly integrate with your existing technology stack, including ZenDesk, Five9, and AWS S3.

Chapter Six: New in Engage

Digital Customer Service is now more accessible, automated, and streamlined with our latest updates to Engage.

Chapter Seven: Summer 2021 Highlights

Let’s review all the major highlights for Summer 2021.

 

Your Catalyst for a Better Customer Experience

Download Summer 2021 Infosheet

 

The Learning Continues

Watch CXpert Series Season 3

Explore CX Resources

Visit Our Resource Library

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