May 21, 2013 00:00 AM


Clarabridge, Inc., the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands, is bringing its “Customer Experience Rocks” Road Show series to Chicago on Wednesday, June 12, from 8:30 a.m.-11:00 a.m. CT. Customer experience executives from Scottrade and Travelers Insurance will talk about their Intelligent Customer Experience (ICE) programs and offer strategic and tactical guidance to attendees looking to implement their own ICE initiatives.

Joined by Clarabridge’s Senior Vice President of Sales Jason Schneider and Vice President of Marketing Melissa Pippine, Scottrade and Travelers Insurance will discuss how they took their Voice-of-the-Customer (VOC) programs to the next level by incorporating intelligence into every aspect of the customer experience cycle. By intelligently listening to, analyzing, operationalizing, and measuring the VOC, Scottrade and Travelers Insurance gained actionable insights that led to improved customer loyalty, new market and product offerings, and tangible ROI.

Clarabridge’s “Customer Experience Rocks” Road Shows are free, education-only events that give attendees the opportunity to hear firsthand how top global brands have made customer experience a strategic, enterprise-wide initiative by incorporating VOC into the DNA of their organizations.


Speakers include:

  • Denise Bahil, Assistant Vice President Customer Analytics, Scottrade
  • Jason Galvin, Vice President Customer Experience, Travelers Insurance
  • Jason Schneider, Senior Vice President of Sales, Clarabridge
  • Melissa Pippine, Vice President of Marketing, Clarabridge


Attendees will include professionals responsible for or interested in customer experience activities within their organizations, including:

  • Customer experience and consumer insight professionals
  • Contact center and customer service team members
  • Marketing and market researchers
  • Product managers and developers
  • Social media teams


Customer Experience Rocks Road Show 2013 – Chicago

InterContinental Chicago Magnificent Mile

Breakfast will be served

Wednesday, June 12, 2013, from 8:30 a.m.-11:00 a.m. CT

Register for free here.



If you are a member of the media or an industry analyst and you’d like to attend the Chicago Road Show or speak with the presenters after the event, contact MeganCoyle at 212.255.0080, ext. 14,



About Clarabridge

Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands. As the premier provider of CEM, Clarabridge enables Global 1000 businesses to intelligently listen to, analyze, operationalize, and measure multi-source customer feedback through intelligent sentiment and text analytics. Insights extracted through Clarabridge enable organizations to create a universal understanding of their customers, partners, and employees; make actionable business decisions with measurable ROI; and collaborate on those decisions both internally with stakeholders and externally with customers. With hundreds of CEM implementations, Clarabridge is the 7th fastest growing software company, powering the CEM programs for companies such as B/E Aerospace, Best Buy, Charming Shoppes, Inc., Choice Hotels, Dell, Expedia, E.ON, Fidelity, Gaylord Hotels, Government of British Columbia, Intuit, J.D. Power, L’Oréal USA, Marriott International, PetSmart, QVC Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with offices in Reston, VA., San Francisco, CA., and London, UK. For more information, visit or on Twitter @clarabridge.

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Media Contacts

Serina Aswani

Clarabridge, Inc.



Megan Coyle

Articulate Communications Inc.

212.255.0080, ext. 14