VALTERA SELECTS CLARABRIDGE TO BRING STATE OF THE ART TEXT MINING CAPABILITY TO EMPLOYEE SURVEYS
May 3, 2010 00:00 AM
Valtera Corporation, a leader in human capital consulting, announces today their partnership with Clarabridge to bring the power of text analytics and sentiment analysis to employee surveys.
Text mining has been widely used to analyze customer feedback data, but this partnership represents one of the first implementations of this technology in an employee research setting. Building on the power of Clarabridge’s industry-leading solution, Valtera will use its proprietary knowledge gained through more than 30 years of employee survey work with Fortune 500 clients to efficiently analyze open-ended comments. Using Clarabridge technology, Valtera will provide clients with a reliable and cost-effective means to gain an in-depth understanding of emerging key issues, as reported by their employees.
“Through Clarabridge’s text mining solutions, we are able to offer our clients an innovative approach to analyzing open-ended comments in a way that will help them gain greater insight into the opinions of their employee population,” said William H. Macey, CEO of Valtera. “We believe this solution will further enhance Valtera’s ability to provide clear, actionable feedback to our clients.”
”Valtera has been a clear leader in their use of technology in the area of human capital management,” said Sid Banerjee, CEO of Clarabridge. “They’ve understood that the employees are on the frontlines, day in- day-out with customers and are an incredibly valuable, but often untapped resource for insight. By utilizing Clarabridge, Valtera will give their clients access to critical feedback that allows them to determine the root cause of issues and to share best practices for creating a high performance organization.”
Clarabridge is the leading provider of text analytics software for customer experience management. Clarabridge provides Global 1000 enterprises with the ability to automatically collect, classify, apply sentiment analysis, and report on text-based verbatims found in voice of the customer feedback channels. The result is improved marketing, product/service offerings, operations and customer service. Clarabridge customers include AOL, B/E Aerospace, Capital One, Choice Hotels, Expedia, Gaylord Hotels, H&R Block, Intuit, Marriott International, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with headquarters in Reston, Va. For more information, visit www.clarabridge.com.
Valtera is a professional services firm that provides premier human capital consulting and technology solutions to organizations worldwide. Valtera offers science–based solutions in the following areas: Leadership Assessment, Testing & Selection, Surveys & Analytics, Employee Engagement, and HR Audits & Selection-Driven Legal Support. Headquartered outside of Chicago, IL, Valtera was founded in 1977.
Valtera Corporation Jennifer Stoll 847-640-8820 www.valtera.com