We Think About Speech Analytics Differently
Customers call your contact center because they have something to say, and they want to be heard. Are you listening?
15 Million Calls
Analyzed Per Month
500+ Million Speech
Records Stored Annually
70% Growth of Ingested
Speech Analytics for Actionable Insights
At Clarabridge, we don’t see analytics as one thing, but rather a collection of things. More specifically, it’s the collection and integration of People, Process, Technology and Strategy that transforms Data to information, Information to Insight, Insight to Action and Action to Value.
Find the true voice of your customer and dig into the root causes of why they are calling to make meaningful changes and deliver tangible bottom-line value with Clarabridge’s Speech Analytics Solution.
The Clarabridge Difference:
✓ Unmatched Analytics and Scalability
✓ Transcription Vendor Agnostic
✓ Better Transcription Capabilities
✓ Expertise in Navigating Complexities
✓ Proven to Deliver Results
Top Brands Use Clarabridge’s Speech Analytics and Voice-To-Text Services
“Analyzing the thousands of customer conversations from chat and phone calls plays a key role in knowing what our customers are thinking. Clarabridge extracts the topics and emotional tone from these interactions.”
Answer Important Business Questions Like:
✓ Customer Journey Optimization
How can we understand the customer at every touchpoint to simplify and improve the customer journey?
✓ Customer Effort
What processes are driving the highest effort for our customers causing them to call in?
✓ Call Deflection
What types of contacts can be deflected via self-service features?
✓ Agent Performance
What behaviors are determining top and bottom performing agents?
✓ Quality Management
Can we ensure the same level of quality on each contact regardless of the agent conducting the conversation?
✓ First Contact Resolution
What are the contact drivers that agents are unable to resolve on the first contact?
Optimize Transcripts and Improve Accuracy
You don’t want to analyze call data that isn’t capturing the true (and accurate) voice of the customer.
Only Clarabridge can improve accuracy and optimize call transcripts for NLU analysis to uncover higher-impact areas of opportunity.Read Voice-To-Text Solution Brief
Eliminate Post-Call Work
Time is money and saving up to 15 minutes on post-call work per call adds up quickly.
Automate call dispositioning and eliminate post-call work by automatically creating readable, consistent, contextual, and informative conversation summaries.Learn More About Automated Narratives
Your Calls, Your Data
Clarabridge connects you with the right partners to get you access to your voice data and optimize it for better insights:
Five9, Red Box, inContact, Aspect, Genesys, Microsoft, NuanceLearn About Our Partners
Clarabridge vs Legacy Speech Analytics
Want to understand the limitations of traditional speech analytics in today’s modern contact center? This eBook outlines why it’s critical to go beyond a traditional phonetic approach to encompass a unified view across all data sources.Download Now